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DOT Code: 376.267-022

Industry: business ser.
Alternate Titles: investigator; service auditor; shopping inspector; spotter

Shops in commercial, retail, and service establishments to test integrity of sales and service personnel, and evaluates sales techniques and services rendered customers: Reviews establishment's policies and standards to ascertain employee-performance requirements. Buys merchandise, orders food, or utilizes services to evaluate sales technique and courtesy of employee. Carries merchandise to check stand or sales counter and observes employee during sales transaction to detect irregularities in listing or calling prices, itemizing merchandise, or handling cash. Delivers purchases to agency conducting shopping investigation service. Writes report of investigations for each establishment visited. Usually works as member of shopping investigation crew.

GOE: 11.10.05 STRENGTH: L GED: R3 M3 L3 SVP: 3 DLU: 77