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Complaint Evaluation Officer

DOT Code: 375.367-014

Industry: government ser.

Evaluates telephone requests for police services and monitors alarm systems to determine urgency of requests and need to dispatch patrol car: Converses with telephone caller to obtain information and respond to requests for police services. Evaluates information received to determine if patrol car should be dispatched immediately, dispatched on delayed basis, or if situation can be resolved without patrol car being dispatched. Observes light and sound signals on wall panel to monitor alarm systems of fire department, private protective agencies, citizen band radio, city hall, or other buildings. Relays information to Dispatcher, Radio (government ser.) 379.362-010 when patrol car is to be dispatched.

GOE: 07.04.05 STRENGTH: S GED: R4 M2 L3 SVP: 6 DLU: 86