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DOT Code: 299.367-010

Industry: retail trade
Alternate Titles: customer-service specialist, post exchange

Performs any combination of following tasks in post exchange: Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty. Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery, and merchandise rentals and repairs. Prepares special order worksheet. Keeps record of services in progress. Notifies customer when service is completed and accepts payment. Acts as Wedding Consultant (retail trade). Assists customers to select and purchase specified merchandise [Personal Shopper (retail trade)]. Keeps records of items in layaway, receives and posts customer payments, and prepares and forwards delinquent notices [Layaway Clerk (retail trade)]. Issues temporary identification cards from information on military records. Approves customer's checks and provides check cashing service according to exchange policy. Answers customer's telephone, mail, and in-person inquiries and directs customers to appropriate sales area [Information Clerk (clerical)]. Resolves customer complaints and requests for refunds, exchanges, and adjustments. Provides customers with catalogs and information concerning prices, shipping time, and costs.

GOE: 09.04.02 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 77