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DOT Code: 253.157-010

Industry: tel. & tel.
Alternate Titles: special-service representative

Contacts residential, commercial, and industrial telephone company subscribers to ascertain communication problems and needs and promote use of telephone services, utilizing knowledge of marketing conditions, contracts, sales methods, and communications services and equipment: Discusses communication services, such as telephone, teletypewriter, or ticker tape, with subscriber representative to inform representative of services available, and obtains information, such as size of physical plant, range of desired communication, and type of equipment or service desired. Consults with other workers regarding communication needs of subscriber to obtain information, such as availability and cost of services or equipment requested. Analyzes information obtained to determine practicability of subscriber request and advises subscriber representative on selection and utilization of services. Prepares sales contracts. Reviews subscriber accounts to determine and evaluate utilization of communication services. May specialize in sales of commercial, industrial, or residential telephone services and be designated Communications Consultant, Commercial Services (tel. & tel.); Communications Consultant, Industrial Services (tel. & tel.); Communications Consultant, Residential Services (tel. & tel.).

GOE: 08.01.01 STRENGTH: L GED: R5 M3 L4 SVP: 6 DLU: 87