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DOT Code: 241.367-030

Industry: retail trade
Alternate Titles: charge-account identification clerk

Processes records of department-store transactions which cannot be applied to customer's account by routine procedures in order that charges, cash payments, and refunds may be recorded, collected, or credited: Reviews and talks to sales-audit, charge-account-authorization, and collection personnel to identify missing information or compare signatures on sales or credit slips. Telephones or writes to customers for additional information. Corrects or adds information to customer accounts as necessary. Mails dunning correspondence to customers in arrears on their charge accounts [Collection Clerk (clerical)].

GOE: 07.05.02 STRENGTH: S GED: R3 M3 L3 SVP: 4 DLU: 77