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DOT Code: 241.267-034

Industry: utilities
Alternate Titles: customer-service representative

Investigates customers' bill complaints for gas and electric-power service: Examines weather reports for weather conditions during billing period that might have contributed to increased use of service. Examines meter reading schedules to determine if early readings increased billing period. Reviews meter books, microfilm, computer printouts, and machine accounting records for errors causing high bill. Orders tests to detect meter malfunctions. Confers with customer in person, by telephone, or dictates correspondence to explain reasons for high bill. Prepares forms required for correction of meter reading or billing errors.

GOE: 07.05.02 STRENGTH: L GED: R4 M4 L4 SVP: 6 DLU: 77