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DOT Code: 239.227-010

Industry: tel. & tel.; utilities; waterworks

Conducts classroom and on-the-job training for Customer-Service Representatives (tel. & tel.; utilities; waterworks): Instructs employees on company policies, systems, and routines for handling customer service requests, following prescribed training program. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. Listens to or takes recordings of trainees handling customer service calls to detect errors. Discusses errors and problems to improve techniques in handling calls.

GOE: 07.04.02 STRENGTH: S GED: R4 M2 L3 SVP: 6 DLU: 77