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Private-Branch-Exchange Service Adviser

DOT Code: 235.222-010

Industry: tel. & tel.

Conducts training classes in operation of switchboard and teletype equipment: Explains mechanical construction and operation of switchboards and demonstrates procedures for receiving and completing incoming and interoffice calls. Observes operators handling calls and recommends methods to improve service. Analyzes traffic loads and conducts studies to determine equipment needs. Keeps records of equipment in subscribers' establishments.

GOE: 07.04.05 STRENGTH: L GED: R4 M2 L4 SVP: 6 DLU: 77