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DOT Code: 221.367-070

Industry: clerical
Alternate Titles: repair-service clerk; service-order dispatcher

Receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company: Records information, such as name, address, article to be repaired, or service to be rendered. Prepares work order and distributes to service crew. Schedules service call and dispatches service crew. Calls or writes customer to ensure satisfactory performance of service. Keeps record of service calls and work orders. May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio-telephone equipment.

GOE: 07.04.05 STRENGTH: S GED: R3 M2 L2 SVP: 4 DLU: 77