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DOT Code: 214.137-022

Industry: utilities; waterworks
Alternate Titles: billing supervisor

Supervises and coordinates activities of workers engaged in tracing sources of error and correcting billing records for gas, electric-power, and water supply customers, and in processing records for advance or final billings: Interprets work procedures for subordinates. Confers with subordinates to resolve procedural problems in tracing sources of error. Reviews and corrects customer accounts to determine amounts over or under paid as result of irregular connection (meter tampering) investigations. Prepares corrected bills to reconcile errors in meter readings, using calculator. Traces source and corrects customer accounts for errors in billing rates, misapplied credits, or identifying information, such as name and address received from customer. Confers with employees of other departments to trace payments on bills under investigation by collection department and to give information pertaining to accuracy of charges on customer's bills. Performs other duties described under Supervisor (clerical) Master Title.

GOE: 07.02.02 STRENGTH: S GED: R4 M4 L3 SVP: 8 DLU: 77