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Contact Representative

DOT Code: 169.167-018

Industry: government ser.

Provides information and assistance to public on government agency programs and procedures: Explains regulations, agency policies, form completion procedures, and determinations of agency to advise individuals regarding obtainment of required documents and eligibility requirements for receiving benefits. Analyzes applications and information for benefits, privileges, or relief from obligations, using knowledge of rules, regulations, and precedent decisions to determine qualifications for benefits and privileges or liability for obligations. Investigates errors or delays in processing of applications for benefits and initiates corrective action. May be designated according to title of agency represented.

GOE: 07.01.01 STRENGTH: S GED: R5 M3 L5 SVP: 6 DLU: 79